Diego discovered loans were taken out against his life insurance policy — his only asset. His late wife took out the modest loans to pay bills. Now he faced big loan payments.
Diego had letters from the insurance company that gave us a reason to challenge the ballooning fees and interest. We wrote to the state’s financial regulators.
With their help, we got the insurance company to absorb the loans and fees. The policy was back to full value so Diego could pass it on to his daughter.
Photo: Zach (on the left) at a library event with an IRS taxpayer advocate.
To protect anonymity and confidentiality, some names and details in these stories have been changed.
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