The Office of the Health Care Advocate (HCA) helps Vermont consumers with a broad range of problems and questions related to health care services and health insurance. We frequently help individuals get onto insurance plans, untangle thorny problems, and intervene when an insurer improperly denies medical treatment. In many cases, we empower consumers by giving advice and education that enables them to better understand and resolve their health care issues and questions.
We act as a voice for consumers in health care policy matters before the Vermont legislature and as their advocate before government agencies that oversee state insurance and other health care programs.
We represent the public in matters before the Green Mountain Care Board. In rate review hearings for commercial insurance companies, we argue for affordable insurance rates. In other matters before the Board, including hospital budget requests and Certificates of Need, we advocate to ensure that providers maintain or improve quality of care and avoid unnecessary costs.